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Information on the European online platform for the resolution of disputes between consumers and business operators

Under EU Regulation no. 524/2013 on online dispute resolution for consumer disputes consumers are offered the opportunity to resolve any disputes with companies in connection with online purchase agreements or online service agreements extrajudicially via an online platform (OS-platform).

This platform is being set up by the EU Commission and is to be made accessible via the following link: 

Our email address:


The products and services contained within these web pages are not available for residents of certain jurisdictions. Please consult the sales restrictions relating to the products and services in question for further information.