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Data protection

DZ PRIVATBANK S.A. is pleased that you have visited our website and are interested in our company. We take the protection of your personal data seriously so that you are safe when visiting our website. Data protection at DZ PRIVATBANK S.A. takes into account the European Data Protection Directive and is based in particular on the Luxembourg law of 2 August 2002 on the protection of persons with regard to the processing of personal data as amended on 27 July 2007 (Luxembourg Data Protection Act, LDSG).

If you disclose personal data with us, we will treat it with due diligence and in accordance with the various data protection regulations.

Data will not be used for any other purposes, nor will it be disclosed to third parties. DZ PRIVATBANK (Schweiz) AG, Münsterhof 12, CH–8022 Zurich is no third parties within this meaning. Due to technical reasons, please note that we are currently unable to offer you the secure (encrypted) transmission of your message. For your own safety, please post any messages of a confidential nature to us. Any data that you enter in order to use your virtual portfolio will only be used for your virtual portfolio and will not be disclosed to third parties. You can amend or delete your virtual portfolio via the Internet at any time.

Collecting and processing personal data*

You can generally visit the DZ PRIVATBANK S.A. pages without the need for us to collect personal data from you. We only know the name of your Internet service provider, the websites from which you visit us and the pages you visit with us. This information is collected and saved by us for statistical purposes in anonymous form for marketing and optimisation purposes. User profiles are issued on the basis of this data under a pseudonym. The data is not used to personally identify visitors to this website and are not combined with data regarding the pseudonym bearer.

Personal data will only be collected and processed for this purpose if, for example, you enter this e.g. in oder to request information or set up a virtual portfolio. This information is partially transmitted in encrypted format in order to prevent misuse by third parties.

In some areas of the website, DZ PRIVATBANK S.A. makes use of cookies in order to be able to personalise our services to you. Cookies are identifiers that a Web server sends to your computer in order to identify it for the duration of your visit. It is generally possible to display cookies in your browser (e.g. in Mozilla: “Tools” → “Settings” → “Data protection” → “Show cookies”). You can also set your browser so that you are informed about the storing of cookies.

The web analytics tool "Piwik" is used on the DZ PRIVATBANK S.A. websites. The analysis of user behaviour is important because in this way demand for content can be analysed anonymously and the offering can thus be optimised. Where applicable for these websites you use, we collect real-time data, for example:

  • Date
  • Number of actions conducted on the website
  • Time spent on the website
  • Country of origin
  • Browser version
  • Operating system
  • Number of new and returning visitors
  • Referring source
  • Target conversion rate
  • IP address (these are not evaluated)

The analytics tool works by placing a cookie that is saved after the end of your visit as a so-called "First Party Cookie" with an aliased ID as a small text file on your end device under the name _pk_id.12345 (individualised number). The cookie has an unlimited lifetime and enables a non-personal analysis of behaviour on the website. For example, we can determine the website from which our visitors called up our website, and which pages were viewed on the DZ PRIVATBANK S.A. internet site and for how long. We can also evaluate how many and which files were downloaded by visitors. Using the determined data we try to adjust and optimise the service on the website in accordance with user behaviour. It is not possible for us to establish a personal reference through these cookies. The cookies are used for the purpose of creating user statistics which cannot be matched directly with individual persons (“pseudonymous user profile”). You have the right to object to this use of your data. You can enforce your right to object by restric